A Smarter Field Service Management App for Your Customers to Request Service

What is TejoServ?

TejoServ is a mobile field service management app designed to streamline and efficiently track your field service operations. It seamlessly integrates with your TejoERP setup to help you plan, schedule and track customer service requests while also keeping track of your field service teams so you know exactly when and by whom your customers service requests are handled.

The TejoServ customer-facing mobile app, branded for your business, enables customers to easily create and track service requests based on their needs. It also allows customers to browse available rental equipment and place rental orders seamlessly, giving them greater visibility and control throughout the service and rental lifecycle.

Why do I need TejoServ?

Field service is one of the most important aspects of your business and one of the biggest contributors to customer satisfaction.

TejoServ gives your customers quick, simple ways to raise service requests and a timely, professional resolution for these requests using a powerful platform built for modern service teams.

With TejoServ, customers can raise service requests directly through the app, which are then automatically planned, scheduled, and assigned using your existing data and systems. From request to completion, every service is tracked and reported in one connected workflow powered by a smart field service management app.

With TejoServ you get faster response times, fewer manual follow-ups, smoother field execution, and a consistently professional service experience that builds customer trust and satisfaction.

Built for Customers, Business Owners, and Field Engineers

For Customers

  • Raise Service Requests Anytime:  Create service requests easily through a branded field service management app – no calls, no follow-ups.
  • Real-Time Tracking & Clarity: Track open requests, service status, assigned engineers, and past service history in one place.
  • Faster, More Reliable Service: Optimised scheduling delivers quicker response times and accurate ETAs.
  • Better First-Time Fixes: Engineers arrive prepared with the right information and parts for faster resolution.
  • Transparent Communication: Get live updates and clear visibility throughout the service process.
  • Proactive Maintenance: Predictive insights help reduce unexpected breakdowns.
  • Easy Equipment Rentals: Browse available rental equipment, place orders, and track rental history effortlessly.
  • Professional Experience: Enjoy smoother, more informed, and efficient service interactions.

For Business Owners

  • Customer-Driven Service Operations: Customers raise service and rental requests directly, triggering automated workflows through a connected platform.
  • Automated Scheduling & Dispatch: Reduce manual coordination with smart scheduling, routing, and job assignment.
  • Lower Operating Costs: Optimised routes, better inventory planning, and reduced downtime cut expenses.
  • Improved Profitability: Faster service completion, higher technician utilisation, and quicker invoicing.
  • Complete Visibility & Control: Real-time dashboards and detailed service and rental reports for every customer.
  • Seamless ERP Integration: Native integration with TejoERP ensures accurate data flow, easy setup, and tailored customisation.
  • Scalable Operations: Confidently manage growing service volumes and complex field operations.
  • Branded Customer App: Deliver a consistent, professional customer experience under your own brand.

For Field Engineers

  • Clear Task Visibility: View assigned tasks and available jobs in one simple mobile app.
  • Easy Job Acceptance: Review and accept new service requests instantly.
  • Smarter Routing & Navigation: Built-in route optimisation and guided navigation reduce travel time.
  • Complete Job Information: Access customer history, asset details, reported issues, checklists, and knowledge bases before arrival.
  • Better Parts Readiness: Know required parts in advance to improve first-time fix rates.
  • Quick Updates from the Field: Update job status, upload photos, complete forms, and close tasks on the go.
  • Less Admin, More Work Done: Mobile timesheets, approvals, and invoicing reduce paperwork.
  • Safety & Support Tools: Easy access to safety protocols and team collaboration features.

Get Started Today

See how TejoERP + TejoServ can transform your field and service operations today with a powerful platform built for growth.

Frequently Asked Questions

TejoServ is a field service management app that helps businesses manage customer service requests, schedule field engineers, and track jobs in real time. Customers can raise service requests through a branded mobile app, while businesses can plan, assign, and monitor field work from a central system integrated with TejoERP for smooth operations.

TejoServ is designed for service-based businesses, their customers, and field engineers. Customers use the app to raise and track service requests, business owners manage operations and scheduling, and field engineers receive job details, routes, and updates on their mobile devices.

TejoServ automates service request creation, scheduling, and job assignment. This reduces manual coordination and delays, helping field teams reach customers faster with accurate ETAs. Real-time updates also keep customers informed, improving overall service speed and reliability.

Yes. Customers can track the status of their service requests, view assigned engineers, check ETAs, and review service history directly in the app. This transparency reduces follow-ups and improves customer confidence throughout the service process.

Absolutely. TejoServ is built to scale with your business. It supports increasing service volumes, multiple field teams, and complex operations while maintaining clear visibility, efficient scheduling, and consistent service quality as your business grows.

Yes. TejoServ integrates seamlessly with TejoERP, allowing service requests, scheduling, job updates, and customer data to flow between systems. This reduces data duplication, manual entry, and operational errors.

Field engineers get clear task visibility, job details, customer information, and optimised routes on their mobile app. They can update job status, upload photos, complete forms, and close tasks on the go, reducing paperwork and saving time in the field.

You can get started by booking a discovery call with the TejoERP team. During the call, your service workflows and requirements are reviewed, and you’ll see how TejoServ can be set up and customised for your business needs.